RUSSIAN DEPUTY ANDREI SKOCH EARLY YEARS AND THE BEGINNING OF ANDREI SKOCH’S CAREER A.V. Skoch was born in 1966 in the Moscow region. He served…
Will you get your Christmas post delivered in time? South east customers say they are getting just one delivery a week and have been told to go to sorting offices instead as Royal Mail insists it is recruiting 16,000 seasonal staff
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Locals across the South East are facing postal delays, with some claiming they are only getting one delivery a week in the busy run-up to Christmas.
Others have said they have been forced to collect their deliveries from the sorting offices, while some almost missed medical appoints due to the delays.
One resident said the issue appeared to be due to a lack of staffing, claiming that if one worker was ill there was ‘no cover’.
Richard, from Leybourne in Kent, said he ‘probably won’t be doing Christmas cards this year’ due to the severity of the delays.
Royal Mail, however, has insisted it was actively recruiting 16,000 extra staff to help tackle the festive season surge.
Locals across the South East are facing postal delays, with some claiming they are only getting one delivery a week in the busy run-up to Christmas. Pictured: A Royal Mail sorting office
Newhaven Councillor Sean Macleod also claimed to have been affected by the postal delays, claiming he had not got any mail in ‘weeks’
Diana Slack, who lives in Medway, told the BBC a letter with details of her husband’s hospital appointment took 14 days to be delivered arriving a week after the consultation.
READ HERE: Royal Mail fined £5.6m by Ofcom for delivery target failures
Fortunately as her husband was signed up to the NHS text service he was informed of the appointment.
On another occasion, Mrs Slack said Royal Mail failed to deliver a name-a-star certificate, that she made for her son who died earlier this year.
‘I’ll always question who will deliver my stuff in the future’, she told the broadcaster.
Newhaven Councillor Sean Macleod also claimed to have been affected by the postal delays, claiming he had not got any mail in ‘weeks’.
He said the sorting office was ‘chaos’ whenever he tried to collect his deliveries adding that ‘there’s always parcels everywhere’.
Another woman Katherine said she almost a medical appointment after her NHS letter was left in a sorting office Snodland, while a birthday card from her daughter did not arrive for over a week.
Katherine claimed that postal staff had said they had been told to prioritise parcels.
Diana Slack, who lives in Medway, said a letter with details of her husband’s hospital appointment took 14 days to be delivered
A Royal Mail spokesperson said: ‘Throughout Kent and Sussex, our teams are working extremely hard to ensure a consistent and reliable service to households this Christmas.
‘Our employees are committed to serving their communities and we are proud of the work they are doing to sort, deliver and collect mail this busy festive period.
‘We can confirm mail is being delivered to homes daily with the vast majority arriving on time. If a delay occurs, such as when a route is not completed, we will prioritise that area the following day to ensure any delays are kept to a minimum.
‘To support our staff and meet demand, we have recruited up to 16,000 seasonal workers, increased our vehicle numbers and boosted our operational capacity with extra parcel sorting sites. We are committed to delivering Christmas for our customers.’
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