Thousands of customers hit by mobile app and online banking outages

Sky Broadband outage leaves thousands of NatWest, RBS, Lloyds and Halifax customers unable to use mobile app and online banking

  • Customers with some of Britain’s biggest banks reported problems this morning
  • Santander appeared worst hit with more than 900 reports on Downdetector
  • Frustrated customers have taken to social media to report woes this morning 

A Sky Broadband outage has left thousands of customers with some of Britain’s biggest banks unable to use mobile apps and online banking.

Santander, NatWest, RBS, Lloyds, HSBC, and Halifax are all among the lenders affected this morning, with issues first being widely reported at around 5am.

Santander appeared worst hit with more than 900 reports made at around 8am according to complaints tracker, Downdetector.

However, a spokesperson for NatWest told MailOnline the issue was one with Sky Broadband, with only their customers affected by the problems. 

Thousands of customers with some of Britain’s biggest banks have been hit by outages online and on mobile apps

Problems reported were evenly split between its internet banking and mobile banking services.

Many customers reported an error message that their session had timed out, and that the server was not responding. 

Meanwhile, TSB received more than 460 reports, more than 270 were made with First Direct, more than 330 with HSBC and dozens more from other high street giants. 

Many frustrated customers have taken to social media this morning to report their woes. 

One wrote: ‘@HSBC_UK Your banking app is not working on IPhone currently as it keeps on coming up with an error message. Message says Can’t connect to HSBC network and check your device settings. Have you got an issue with the app this morning?’

Another said: ‘@TSB your app is down again. Need to transfer money from my savings to current account.’

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