Restaurant owner has foul-mouthed response for diner who left negative review

A restaurant owner had an astonishingly blunt response to an angry customer’s TripAdvisor review – saying staff don’t go out of their way if they are a "rude c***".

Gary Usher, who owns Manchester restaurant Hispi, as well as a string of bistros across Liverpool and Chester, has said he hates TripAdvisor.

He fired back in spectacular style after a negative review appeared on the site, the Manchester Evening News reports.

When a TripAdvisor reviewer took aim at his Didsbury restaurant, Usher fired back on Twitter. With interest.

The one star review – titled ‘No customer skills’ – took umbrage with the fact that the restaurant didn’t have any of their preferred lemonade to put in the £120 bottle of red wine they had ordered.


"Unfortunately never got to sample the food so this review is more about the complete lack of customer relations," it starts.

"We arrived and were seated and asked what we wanted to drink. Champagne for the ladies at £90 a bottle and a bottle of red wine at £120.

"Our friend likes lemonade with his wine and this restaurant only stocks bottles of cloudy lemonade. We asked could they go and get some or could we. Shop was 2 minutes away.

"There was no movement on this at all so for the sake of a £1 bottle of lemonade and putting yourself out, the restaurant let us walk away.

"Mustn’t need our cash or custom. I find it difficult to understand how you wouldn’t stock the basic mixers that are most commonly used for drinking. Obviously I don’t know much," it concludes.

The response from Usher – via the @stickywalnut Twitter account – was unequivocally blunt.

Usher also addressed the attitude of some TripAdvisor reviewers and said that they should just ‘be nice when you go out.’

"We often nip out for people’s requests," he tweeted. "It’s part of great hospitality. We just don’t do it if you’re a rude C***."

"99% of our guests are f***ing lovely & over the years lots have become our friends.

"I’m always amazed at the amount of people that insinuate “paying customers” are entitled to say & act as they wish in a restaurant."

Giving some examples he went on:

"I’m paying and I’m not happy so I can say to Gareth at hispi on Saturday just gone ‘GET ME THE F***ING BILL’."

"I’m paying so I can tell natalia at sticky on Thursday just gone that I think tattoos are vile on women & why has she ruined her body."

"Rant over. Just getting an awful lot of “customer is always right” comments from yesterday’s TA psst. Be nice when you go out. That’s all x."

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