‘I was covered in urine after fit on train and staff said it caused delays’

A single mum who collapsed during a fit on a train was left 'covered in her own urine', and said that rail staff lambasted her brother for 'delaying the train' whilst he was trying to help.

29-year-old Nichelle Kelleher from Brixton, London, was travelling from London Bridge to Hastings when the incident occurred.

Railway company Southeastern have said that they have launched an investigation after shocking footage of Nichelle's ordeal was uploaded to Instagram, reports MyLondon.

She alleged that staff refused her brother's pleas for help as he was "delaying the train".

In the footage, one staff member can be heard saying "you’re not having an epileptic fit now, are you?" after Nichelle had regained consciousness.

Nichelle explained: "I was just so angry, I was covered in urine.

"I found a way to make it to the toilet by myself, I got sick, it was horrible, it was just really nasty."

Later on in the video, Nichelle says to one staff member: "And you said you didn’t care I was having an epileptic fit."

They respond: "I said I didn’t care what he was saying because he was delaying the train.

"If you were having one now I would care for you, I would be worried but you’re not right now and he was delaying our train.

"You’re more than welcome to put this on social media or wherever you want to put it, but no, I did not care what your brother was saying because he was delaying the train."

Fortunately, Nichelle said that flabbergasted passengers did care and offered her tissues when she came to.

She also claims she believes the incident was racially motivated.

"I definitely also believe it was a racial issue because I'm a black woman, he thinks that ‘she's either a liar or I just don't care about her health or her well being’," she added.

"I just thought I'd film what I thought was going to be some microaggressions but I didn't expect him to be as rude as he was.

"I'm sick of telling people stories and they're like, 'it didn't happen like that', like a disbelief.

"Little microaggressions and things like that, they do happen regularly."

Now Nichelle worries about getting on Southeastern trains when travelling alone.

She said: "I've been using different trains, I haven't been on a Southeastern train since then and I've missed out on work because I'm so anxious.

"I'm nervous and I'm afraid, because what if it happens to me again and in all possibilities it probably will happen again."

A spokesperson for the company said: "We’re concerned by this footage and a team is thoroughly investigating the incident.

"We take the welfare of all our passengers very seriously. Our colleagues are trained to help anybody taken ill on board our trains, and to treat all our customers with both courtesy and respect.

"It’s entirely right that we complete our investigation before determining what appropriate action needs to be taken.

"We can’t comment on an ongoing investigation, but we’re committed to a rigorous approach in line with our robust policies."

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