Grandfather takes delivery of new sofa… with left-hand sides

A tale of two settees: Grandfather takes delivery of new sofa… with left-hand sides

  • Liam Connell waited four months for his sofa, only for it to arrive in two parts – both left-hand halves
  • Connell, 58, ordered a suite of a three-seat sofa, chair and stool from DFS in May
  • But it didn’t get delivered until the start of this month and the error was spotted

It was the best of sofas, when he ordered it. But it was the worst of sofas when it turned up.

For, having waited four months for his new settee, when Liam Connell’s furniture did finally arrive, it was in two parts – both left-hand halves.

The 58-year-old ordered a suite of a three-seat sofa, chair and stool from furniture company DFS in May and expected it to arrive 11 weeks later. 

So when it didn’t get delivered until the start of this month he was already annoyed. 

For, having waited four months for his new settee, when Liam Connell’s furniture did finally arrive, it was in two parts – both left-hand halves

Liam Connell (right) with his daughter Sarah, 31, and grandson Arlo, three

But worse was to come as the £1,749 settee was unwrapped and the error over the sides was spotted immediately.

When the grandfather flagged the mistake to DFS, he claims he was told he either had to give it all back or keep both pieces – despite having already got rid of his old couch. 

The NHS warehouse worker, from Alfreton, Derbyshire, said: ‘The lads came and brought everything in and unwrapped it and then we could see that the sofa was two of the same side. I was gobsmacked, stunned really.’

A DFS spokesman said: ‘We are extremely sorry that as a result of a supplier error, Mr Connell received the wrong sofa configuration. 

‘We have quickly rectified the mix up and can confirm that the correct sofa has been delivered and the problem resolved to Mr Connell’s satisfaction.’

The 58-year-old ordered a suite of a three-seat sofa, chair and stool from furniture company DFS in May and expected it to arrive 11 weeks later. Pictured: The sofa that Mr Connell ordered

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