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A devastated couple say they feel like they've been kicked in the teeth after their £3k Canaries cruise was cancelled by P&O because the company is using their disabled cabin as a Covid-19 isolation room.
Wheelchair-user Claire Bromley, 58, and husband Keith, 62, were looking forward to a two-week trip across the Canaries at the end of the month, but had their dreams shattered less than a month before they were due to set sail.
The couple, from Silverdale, booked the getaway last year, but say it wasn't until three weeks before they were due to depart they were told the company is using the cabin they had booked as an isolation room.
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P&O Cruises has apologised to the Bromley's for their experience, and put it down to "Covid protocols" when they were contacted by StokeonTrentLive
Claire, who suffers from muscular dystrophy, said they initially thought it was a joke, but were really disappointed when they realised it wasn't and were told why.
“I asked if they could offer me another cabin and they said all the others are full," she said.
"I am really disgusted. A disabled cabin is bigger to take the wheelchair and it’s got a walk in shower. It’s not fair.
“If we are on the 15th deck and someone has got it (Covid) on the 12th you’re not going to move them to the 15th because they will contaminate the ship, if you get Covid you should stay in your own cabin not move.”
P&O Cruises refunded the couple the cost of the trip but told StokeonTrentLive they were working to resolve the issue.
However, Claire and Keith have since booked a break to Blackpool instead.
Claire had also paid an extra £500 for insurance for the the cruise due to her health issues – money she says she won't get back.
She added: “We were excited because we had been trying to book a cruise for over three years.
“From going on a cruise to going to Blackpool is a bit of a step down."
Claire added that they were given £400 compensation each, but it had to be spent on a P&O ship.
"We didn’t take it because we didn’t want to go with P&O again," added Claire.
"It feels like they’ve kicked us in the teeth.
“They waited for it to be three weeks before boarding before deciding they wanted it for an isolation cabin."
A spokeswoman for P&O Cruises said: “We are so sorry that Mrs Bromley had this experience which was due to our Covid protocols.
"We are working with her travel agent to resolve this and ensure she has the holiday she planned.”
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