I'm an ex-Zara employee – why you'll NEVER get a full refund and how we can always spot would-be shoplifters | The Sun

ZARA – a high street favourite for most fashionistas across the world.

But as much as we love the brand, the popular Spanish apparel retailer remains full of mysteries – for instance, what do the geometric symbols on the tags really mean?

To shed light on some of the secrets – as well as to find out the best time to bag a bargain – Fabulous spoke to Jordan*, a former employee at Zara, who used to work as a sales assistant.

Jordan, for whom the the gig was just a part-time opportunity to give extra cash during his studies, worked at the store for two years.

During this time, he learned all the ins and outs of the high street favourite.


Those who've ever wanted to try on or purchase an item at Zara will be familiar with the lengthy queues – it sometimes feels as if the entire nation has arrived.

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Although there is a more obvious reason – the staff:customer ratio is off and there are only so many tills operating in each store- Jordan explained that a lot of it is to do with the returns.

''Each time there would be a refund or an exchange coming through, the manager or the supervisor on the floor would have to be there too […] to give a thumbs up.''

Because the cashier can never issue the refund without the necessary approval, it means there's one less person operating on the floor – and subsequently, the queues get only longer.


We all love a good bargain – especially if it's a garment or a stunning piece of accessory you've had your eyes on for quite some time.

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Andwhilst Zara is relatively affordable, there is a period where items go for extra cheap, Jordan said.

According to him, this is around Christmas and Boxing Day.

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Spilling the beans, another ex-employee revealed the top tips for bargain-hunting fashion lovers, including shopping at the back first.

But don't rush to the store just yet grabbing everything in sight, as Jordan warned you might not be able to get a full refund.

''If you've bought something for £6 and you go next week and it's dropped to £4, you're only gonna get £4 back.''


It's no secret that there would also be the odd fashionista trying her luck to get a better deal.

Jordan explained that once there was a couple, a woman and a man, both of whom tried to enter the female changing rooms.

Then, as he was handing the fashionista the rest of her try-on pile, the woman left and complained to the manager, claiming Jordan had peeked.

But she did have a solution to compensate for the stress caused – to get some items for free.

''My manager did not even entertain the complaint. She knew they were just looking for compensation.''


Like most brands, Zara is also commonly targeted by those who want to get something for free and will end up stealing.

Whilst there is not much the employees can do, especially if the thieves arrive with a device ready to remove all the security tags, the store will have a watchlist.

''If there was someone suspicious on the shop floor, the entire sales assistant team would be made aware.

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''It would also be quite obvious – because they would be looking around, watching their backs and looking at the sales assistants rather than the clothes themselves.

''The way they browse is completely different – it does not look genuine at all.''

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